Contact Us | Charlie Scott's

Relaxed dog and cat in a bright home with soft natural light

We're Here to Help

We’re always happy to hear from our customers. If you have a question about our natural dog treats, eco dog toys, natural cat treats, cat trees and towers, or eco cat toys, we are here to help.

Our goal is to make your experience with us simple and clear. You’ll always speak to someone who knows our products well. We are a small UK team that cares about natural and sustainable pet care.

How We Can Help

If you’d like more information about our dog beds, dog supplements, cat supplements, dog grooming products, or cat grooming products, please get in touch. We’ll help you choose what suits your pet best.

You can contact us for:

  • Details about ingredients and sourcing
  • Support with orders, payments or deliveries
  • Wholesale or partnership enquiries
  • Guidance on product suitability

Every message is handled by our customer care team. We aim to reply within one working day.

Our Promise to You

Customer service should feel personal. When you contact us, you speak directly to the team behind the brand.

Many customers choose us because they trust the quality of our products and the care behind each decision. Every enquiry is treated with attention and respect.

If you ever have a problem with your order, let us know. We will do everything we can to resolve it quickly and fairly. Your trust matters.

Hands packing eco dog toys in recyclable packaging on a wooden table

Product Guidance

We’re happy to help you choose the right products for your pet. If you’re new to natural treats, we can guide you on feeding and suitability.

For example, you want to support coat, joint or gut health, our Dog Supplements are a good place to start. Each blend is chosen for clear ingredients and real purpose.

Whatever your question, we will give you clear and honest guidance.

Stay Connected

We’re proud of the community around Charlie Scott’s. Many customers first found us through Charlie & Friends, Manchester’s trusted dog walking and pet sitting service. That same level of care guides everything we do.

You can reach us through:

We love seeing pets enjoy their treats and toys. Feel free to tag us in your photos and stories.

Our Commitment

When you contact us, you speak directly to the team behind the brand. Every enquiry helps us improve and understand what matters most to our customers.

We started Charlie Scott’s because we wanted better choices for pets. We focus on clean ingredients, sustainable materials and honest service.

Thank you for supporting independent UK pet care. We look forward to hearing from you soon.

Customer walking with their dog in a park while holding an eco dog toy