Where can I find Charlie Scott’s FAQ page?

You can find the full Charlie Scott’s FAQ page on our website. It brings together clear answers about orders, delivery, returns, product use, and safety information for dogs and cats. The page helps you understand how our store works and how to choose the right products for your pet. If you have a question that is not covered there, you can contact our UK team for support.

Are Charlie Scott’s treats and supplements suitable for both dogs and cats?

Yes, our natural treats and supplements are carefully formulated to be safe and beneficial for both dogs and cats. Please check individual product details on our website to ensure they meet your pet’s specific needs.

How can I track my order from Charlie Scott’s once it has been dispatched?

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to the delivery service. You can use this information to monitor your parcel’s progress until it arrives.

What is your policy if I’m not happy with a product or need to request a refund?

If you’re not completely satisfied, please contact our team within 14 days of receiving your order. We offer returns and refunds for unopened products in line with our returns policy. Our small UK team will guide you through the process to ensure a smooth resolution.

Where do Charlie Scott’s source the ingredients for your natural pet products?

We take pride in sourcing high-quality, natural ingredients from trusted suppliers within the UK and Europe. Our focus is on sustainability and ethical production to provide safe and wholesome products for your pets.

How should I use the grooming products to safely care for my dog or cat?

Our grooming products come with clear instructions on the labels for safe and effective use. Typically, apply as directed during grooming sessions, avoiding contact with eyes and sensitive areas. If you have any questions, our team is happy to offer personalised advice.

How long will it take to receive my order?

Please see our Shipping Policy here.

I haven't received my order. What should I do?

Please contact our delivery partner using your tracking number in the first instance. If you have already spoken with our delivery partner and they cannot locate your parcel, please contact us and ensure that you provide your tracking number, along with your full name and email address. Once we have your details, we will take a look into it for you.

What is your return policy?

Please see our Return Policy here.

Can I exchange an item?

Please see our Exchange Policy here.

What materials are cat scratching posts made from?

Our cat scratching posts feature durable sisal rope wrapped around solid wood bases, combined with soft faux fur padding for added comfort and stability. These materials ensure longevity and a pleasant scratching experience for your cat.

Are cat scratching posts suitable for kittens as well as adult cats?

Yes, our collection of cat scratching posts includes options specifically designed for kittens with lower heights and gentle hanging toys to encourage healthy scratching habits, as well as sturdier posts suitable for adult cats to support stretching and muscle tone.

How do cat scratching posts help protect my furniture?

By providing your cat with dedicated cat scratching posts made from attractive and sturdy materials, you divert their natural scratching behaviour away from your furniture, helping to keep your sofas and chairs free from claw marks.

Can cat scratching posts accommodate small living spaces?

Absolutely. We offer compact cat scratching posts designed to fit comfortably in smaller homes or flats without compromising on your cat's need for activity and claw maintenance.

How do I clean and maintain cat scratching posts?

Maintenance is straightforward with our posts. The surfaces can be easily wiped clean, and removable pads are washable to keep the posts fresh and hygienic for your cat's ongoing enjoyment.

Frequently Asked Questions | Charlie Scott's FAQ

A pair of hands packing eco dog toys on a wooden table. Close-up of eco packaging and recyclable boxes.

Charlie Scott’s FAQ page gives you clear answers to the questions we receive most often. It covers orders, delivery, returns, ingredients, safety information, and guidance for choosing products that suit your dog or cat. The aim of this FAQ page is to keep important details in one place so you can find information quickly and easily.

Many customers want advice on choosing products that support daily routines. Comfortable sleep plays an important role in behaviour and general wellbeing, so some owners begin by exploring suitable dog beds. Others want to understand which grooming or healthcare items fit their pet’s needs. This section of the FAQs helps you decide what to buy and how to use items safely at home.

Cats benefit from products that encourage stretching, climbing, and natural play. If you want options for indoor activity, you can browse our cat tree towers. These products support movement and comfort.

What You Will Find On Charlie Scott's FAQ Page

The topics included in these FAQs cover practical questions that arise when caring for a dog or cat. Each section gives you clear information so you can shop with confidence and understand how our products fit into everyday life.

Ordering, delivery times, and tracking updates
Returns, refunds, and support for damaged parcels
Details on natural treats, dog supplements, grooming sprays, and sensitive shampoos
Ingredient information and sourcing notes
Tips for safe use with pets of different ages

Support For Your Pet’s Routine

Many owners use this FAQs to understand how supplements support digestion, immunity, and general wellbeing. If you want options suited to daily routines, you can browse our dog supplements. These ranges help you choose products that match your pet’s needs.

Customers also look for natural treats that support training and bonding. If you prefer options without artificial colours or fillers, explore our natural cat treats. These questions appear often, so this part of the Charlie Scott’s FAQ gives clear guidance for safe and effective use at home.

Ingredient awareness matters for pets with sensitivities. Each product page lists full ingredients so you can make informed decisions. If your pet has an ongoing medical issue, we suggest speaking with your vet before adding supplements or new grooming items. FAQ's also explain how to assess suitability before buying.

How Orders Work

Customers often want to know how long delivery takes and how tracking updates appear. Once your order leaves the warehouse, you receive an email with tracking details. Delivery times depend on your location and the service chosen at checkout. If tracking does not update, our team can contact the courier and investigate.

During busy periods, dispatch may take slightly longer. If you need quick support with an urgent order, you can contact us and we will provide clear updates. Our FAQs outlines the process so you know what to expect throughout the order journey.

Returns And Refunds

If you change your mind, you can return unused items in their original packaging. Once your return reaches us, we will process your refund promptly. If a parcel arrives damaged, photos help us resolve the issue quickly.

Safe Use Of Our Products

Many customers rely on the Charlie Scott’s FAQ page to understand how to use treats, supplements, grooming sprays, and shampoos safely. Some items require specific steps, while others are suitable only after a certain age. Using products correctly supports comfort and general wellbeing.

If your question does not appear in our FAQs, you can contact our UK team for further support. We are available through live chat, email, or Instagram DM and can help with product use, order queries, and general guidance.