Frequently Asked Questions
If you have a question about ordering, delivery, returns, or choosing the right product for your pet, you'll often find the answer below. We've answered the questions we're asked most often so you can get the information you need quickly.
Whether you're preparing to place an order or looking for support afterwards, our FAQs provide straightforward answers based on how we work, the products we offer, and the support you can expect from us.
If you need an answer straight away, Charlie, our AI assistant, is also available 24/7 through Live Chat and can help with many common questions.
Find Answers Quickly
Our FAQs cover the questions customers ask most often before and after placing an order, from delivery and returns to product care and choosing the right option for your pet. Each answer is written to help you find the information you need without unnecessary jargon or complicated explanations.
If you're comparing products before buying, you may also find our dog beds and cat trees & towers collections helpful. They include detailed buying guidance, size information, and care advice to help you choose with confidence.
Straightforward Advice You Can Rely On
Every answer reflects how we work every day. Whether you're checking dispatch times, understanding our returns process, or looking for product guidance, you'll receive clear, practical information that helps you know what to expect.
As our product range and services continue to grow, we'll update our FAQs to keep the information accurate and relevant, so you can continue to rely on them whenever you need support.
Still Need Help?
If you can't find the answer you're looking for, Charlie, our AI assistant, is available 24/7 through Live Chat and can answer many common questions immediately. If you need further assistance, or your enquiry requires a member of our team, please use our Contact Us page and we'll respond within one working day.